1、What cooperation models do you offer?
We offer two flexible sourcing options:
Per-order sourcing – We purchase products specifically for each order after you place it with us.
Fast-dispatch (stock-based) model – We keep popular items in our warehouse for immediate shipment, significantly reducing delivery time.
The second option is about 7 days faster than the first.
2、How can I get a quotation?
Please send us links or pictures of the products you are interested in and tell us your requirements. We will then prepare a quotation for you.
Our quotations consist of two parts: product cost and shipping cost.
Product cost – Volume discounts apply: the more you buy, the lower the unit price. We also offer free warehouse storage for up to one year for bulk purchases.
Shipping cost – This depends on your local VAT/GST registration (tax ID) and the customs regulations of the destination country. Each quotation clearly states the shipping charges for your specific delivery address.
3、Can I get customised packaging, products or bundle sets?
Yes. We support:
Custom packaging (branded boxes, inserts, etc.)
Product customisation (colour, logo and specifications)
Bundle or combo sets
Please note that the minimum order quantity (MOQ) and additional costs vary by product and type of customisation. Contact us for a detailed assessment.
4、Do you have a system or ERP for order processing?
Yes. We use the Dianxiaomi app to connect with your store. It supports integration with more than 66 major platforms, including Shopify, Amazon and WooCommerce. Once connected, order data is synchronised automatically, reducing manual processing.
The connection covers your paid orders. Once your customer has paid, the order is received in our system and we can begin processing it. Our daily order cut-off time is 16:00 China time.
5、How do I connect my store to your app?
We process orders through Dianxiaomi. Authorising access to the order-management section of your store takes about one minute, and we provide a video showing the connection steps. You only need to grant the permissions required for order processing; access to the rest of your seller account is not required.
6、Can you help source and compare dropshipping products?
Yes. Once you send us the products and ideas you are interested in, we research online and offline market options according to your requirements and prepare a quotation.
After you confirm the quotation, we test and compare different samples to establish the required quality standard.
7、Do you carry out quality-control checks before shipping?
We carry out spot inspections on your dropshipping goods. If we identify visible product defects during the inspection, we will report them and work with you on the next step.
8、What after-sales support do you provide?
If you encounter a product-quality or delivery issue, please provide:
Your order number
Clear product photos and/or videos
A brief description of the problem
Our technical team will investigate and work with you to find a mutually satisfactory solution, such as a replacement, refund or credit.
9、Which countries can you ship dropshipping orders to?
We can arrange dropshipping to most countries served by China Post. Major markets have several delivery-speed options. Tell us your destination market and we will check the available shipping services for you.
10、What packaging do you use for my dropshipping products?
Available options include standard mailing bags, bubble-lined mailing bags and mailing boxes. The default option is a standard mailing bag, which is included in our quotation. If you need additional or different packaging, please tell us in advance so that we can check the requirements before preparing the quotation.
11、How long does it take to process and ship my orders?
Processing time:
In-stock items (warehouse model): 48 hours
Per-order sourcing: 3–5 business days
Note: We are closed during Chinese national holidays, so please plan ahead.
Shipping time varies by destination:
United States: 10–15 business days
United Kingdom: 5–10 business days
Other countries: please ask us for a specific estimate.
12、How can I track my shipments?
You have two options:
Automatic synchronisation – Once you connect your store (Shopify, WooCommerce, etc.) to our system, tracking numbers are uploaded automatically.
Manual file delivery – We can also send you a daily file containing all tracking numbers.
You can then monitor the parcels on www.17track.net or another tracking platform.
13、Will my customers be charged customs duties or import taxes?
Customs policies vary by country. We specify the applicable duties in the quotation for each order. General guidelines include:
United States – We can offer DDP (Delivered Duty Paid) terms, so no additional fees are collected upon delivery.
United Kingdom – VAT is included in the selling price for both marketplace and independent-store sellers, so no additional VAT is charged at the border.
European Union – A fixed customs fee of €3 per HS code applies, regardless of the product value.
For other regions, we will advise you during the quotation process.
14、What are your payment terms?
During the first month of cooperation, please maintain a balance in our account equal to at least one week of orders so that we can ship them on time.
For long-term customers who have worked with us for more than 6 months, we can ship first and settle payment weekly.
15、Which payment methods do you accept?
We accept:
Bank wire transfer (T/T)
Alibaba Trade Assurance (recommended for buyer protection)
We do not accept PayPal for B2B dropshipping orders.
